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Shipping

We use Australia Post’s Regular Parcel Post Service to ship all purchases to customers as our standard delivery method.  

Orders less than 1kg of weight incur a standard flat rate shipping charge of $5.

Any orders above 1kg of weight incur a standard flat rate shipping charge of $12.50.

 

Delivery Times

We currently deliver only within Australia.

Metro area all purchases are delivered in 3-4 businesses days.

All other areas take up to 6-8 business days.

 

Delivery

NUGA is unable to deliver to a P.O. Box. It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obligated to re-send the order to the correct address at our expense. 

You also have the option to choose a different delivery address than your billing address. For example you may want to use your work address for delivery or send the item as a gift. Simply change the address in the delivery address location in checkout page before processing your order and paying. If a work address is selected please indicate whether the item can be left with reception.

Upon delivery, a signature is required and the parcel scanned. If no one is at the delivery address to receive the parcel, a card will be left advising that the parcel can be collected from the nearest Australia Post outlet. 

 

International Delivery

We are proud to announce that we have taken yet another step forward, in order to meet the needs of our customers by offering an international delivery service. We are now able to deliver outside Australia on request. Please email us with your inquiry and we will be happy to look into your individual request based on feasibility and the customer agreeing to pay additional costs for shipping and handling.

Any custom or import duties applied at destination will be sole responsibility of the recipient. Please note that the custom and import duties vary from country to country so make sure you check with your local custom office for details.

Some countries may also have restrictions on importing certain items. It is your responsibility to verify with your local authorities, if your country permits shipping the products you are requesting.