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Returns

At NUGA we want ensure you are happy with your purchase and feel good about the experience of shopping with us. If for any reason you are not pleased with the items purchased online, or if it is not what you expected, you may return the item to us for a full refund of the product price subject to the following conditions:

If you simply have changed your mind, the refund will be for the product price only and not the postage cost;
If you post the item to us, you do so at your own expense;

And the item must be returned in original condition and packaging within 30 days of receipt.


Faulty or Damaged Goods

We take much care in packing your products prior to delivering. However if a purchased item is faulty or damaged on arrival at the delivery address, we are happy to offer a replacement or refund the item at our expense.  We may request photographic evidence of the damage so we can work out how it happened and take steps to further improve our packaging.

Please contact us if you would like to return or exchange your purchase and we'll do our best to help.

Please note that refunds can only be issued to the credit card account that was originally charged.